1. Education purchases
Eligible refund requests for paid Phantom Education courses must be submitted within 72 hours of purchase. Eligibility may depend on purchase channel, course access, completed content, downloaded materials, abuse prevention, and applicable law. Approved details must be displayed before checkout.
2. Certificates and outcomes
Course dissatisfaction based solely on employment, licensing, accreditation, college credit, or career outcomes does not create a guaranteed refund because those outcomes are not promised.
3. Software subscriptions
Phantom does not automatically promise refunds for software subscriptions. Canceling a subscription stops future renewal but does not itself create a refund. Access generally continues through the paid billing period unless a separate approved policy, checkout disclosure, law, or signed agreement states otherwise.
4. Duplicate or unauthorized charges
Customers should promptly report suspected duplicate charges, unauthorized transactions, or billing errors. Phantom may request information needed to investigate and may coordinate with the approved payment provider.
5. Enterprise and organization agreements
Enterprise, FM Enterprise, Business Enterprise, Command organization access, implementation, training, and education-partner purchases may have separate cancellation and refund terms in a signed agreement.
6. Taxes and processing
Refund treatment for taxes, fees, currency conversion, and processing times may depend on law and payment-provider rules. A refund is not complete until confirmed through the approved payment system.
7. How to request review
Use the Phantom contact form and select billing support. Include the account email, product or course, purchase date, and reason for the request. Do not send full payment-card numbers or sensitive credentials.